As a frequent traveler, I’ve flown several airlines to several places. However, the one airline I’ve categorically avoided in the past is India’s own Air-India (AI) for international travel. I guess it’s because pretty much all my life, I’ve only heard bad things about its service, quality of airlines etc from my parents , their friends and friends of friends. But this was 15 years ago. Times change. However, I was still not willing to try AI due to its (in)glorious past track record that was handed down to me by word of mouth and from generation to generation. A week ago, I had to travel to India for work. This was January 2010 and the fog conditions in Delhi were particularly bad. As I sit in my hotel in India and look out of the window and write this article, the fog is really bad – hardly any visibility. With this much of fog,  most flights that arrive in Delhi late at night get rerouted to other cities and make it into Delhi only during daytime the next day. My colleagues who arrived in India earlier warned me of the condition, so I looked around for flights that landed

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