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EBAY and Trust

Published by in security, Sunil Veluvali on July 9th, 2007

don’t claim to be a heavy eBAY user. But, I do buy and sell stuff occasionally and my recent experience selling stuff on eBAY could be a good indicator of what is probably worrying the execs of EBAY: Managing scale.For the past month or so, I’ve been trying to sell a laptop on eBAY. I’ve listed the items two times already and here is what happened both times: 1. Within hours of listing, I get sent messages of two categories: People who want to cheat the sytem and barter offline and scammers with manufactured or stolen eBAY identities who want the “usual” information. I spend valuable time dutifully forwarding it to the security folks at eBAY. 2. During the weeklong listing, I spend even more time responding to form responses from eBAY and handling email discussions with CallCenter agents who plainly have no expertise in managing security. 3. During the last day or two of the auction, I will have three or four genuine buyers who I communicate with and keep engaged. 4. During the last minutes, I see bidding begin and notice my genuine buyers being beaten by scammers with stolen identities win the auction with outrageous bidding. I

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BLISS — Service Interoperability

Published by in sip, Sunil Veluvali, voip on February 27th, 2007

Those of you who have been in the industry long enough know that the vision of SIP is not fully realized because of interop issues between vendors with the most basic of business telephony features. There have been various efforts by industry groups like the SIP Forum and individual vendor initiatives like Sylantro usually results in competitor comments about the implementation being proprietary, etc. The back-and-forth understandably keeps going on. This ends up frustrating customers and end users. There is hope finally! The SIP chairs have now decided to tackle this services interoperability issue head-on by getting together a BOF called BLISS. The name is apt and I would strongly recommend that any of you who are in the industry support this initiative and actively participate in the discussion. Technology, VoIP, SIP, IMS, Marketing, Corporate Management

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From My Heart To Yours

Published by in offbeat, Sunil Veluvali on September 21st, 2006

This is not a post about management or technology, but something of utmost importance to us technologists. Do you like solving big problems? Read on… SAHC, an exciting non-profit got started by the Bay Area El Camino Hospital, South Asian physicians, specialists, and generous donors. I am pleased to let you know that the center is out of its pilot phase and is now open. There was a well attended opening ceremony yesterday with a who’s-who in the South Asian community making their pitch for getting screened. I want to do my part and share my experience with you: A few years back, on a plane ride to India, I read an interesting piece in India Today where there was preliminary research being done in Singapore, London, and Chicago (Dr. Enas Enas) on a genetic anomaly with South Asians that increased their chances of fatal heart attacks by 400%. Kaiser was also noticing an abnormal number of fatal heart attacks in the Indian community in the Bay Area. I kept track of these events, learned of SAHC, and got screened a few months back confirming a few early markers. Once this was confirmed, a case worker was assigned to me

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‘Tis the Season of Surcharges & Fees

Published by in Sunil Veluvali, voip on April 8th, 2006

It’s tax season time and it’s only appropriate to discuss all things taxes, aka “surcharges” in our industry. I’ve always believed the incumbents with or without VOIP have a huge pricing power over any emerging technology that mimics what they offer. Spunky voice providers like Vonage and SunRocket can offer cut-throat prices (aka spend their venture dollars on you and me), but they will never be able to displace the incumbents for basic residential service. Besides, take a look at my all-i-want-is-9-1-1 phone bill below and decide for yourself if at&t or the US Goverment is the competition in my area! The odds are against them especially when Uncle Sam and his 50 nephews and nieces grab their share of surcharges and fees from you every month. Of course, you cannot call them taxes :-) And I don’t actually use my phone and have the service only for E-9-1-1. I think the only way to compete is to fight on the access side and the events that are transpiring in the muni networks is the way to go. The fight is still in the pipes. Voice, after all, is just another application on the network. Technology, VoIP, SIP, IMS, Marketing,

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Cisco finally takes a SIP

Published by in Sunil Veluvali, voip on March 7th, 2006

This is news I have been eagerly waiting for. Cisco finally announced that they would go native SIP. This is great news for the VOIP industry as a whole. There was nothing wrong with the “old” CallManager. I have a lot of respect for that product and the team that built it. It was a successful acquisition. However, they made a strategic error in ignoring SIP for this long since it implicitly cast doubt on the role of SIP for enterprise communications. No more. It gets even more interesting. The following items seems to demonstrate the seriousness with which Cisco seems to back SIP: They are releasing a presence server that aggregates presence information in the corporate network. Cisco SRST now supports SIP which takes care of availability issues for security and high availability. They announced a certification program called “SIP Verified” which allows third party devices to interoperate with CallManager. Cisco also announced a partnership with Microsoft to integrate CallManager with LCS. I am not really sure what this means? If you are deploying CallManager with Presence, pray, why do you need LCS? Yes, asking the question the other way is equally valid… the elephants continue to dance… Technology,

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